Our store

Terms & Conditions

Registered Address: 43 Greenwood Drive, S9 4GY, Sheffield

Conditions relating to your use of SensualSpa Institute of Beauty

These terms and conditions of sale apply to all services and goods supplied through our clinic and this

website by SensualSpa Institute of Beauty (referred to as “SS/we/our/us”), whose registered office is

at 43 Greenwood Drive, S94GY, Sheffield.

By placing an order by telephone with our online shop team, you confirm your unconditional

acceptance of these conditions.

By accepting the terms and conditions when registering on our website, you confirm your

unconditional acceptance of these conditions and that you have also read our Privacy Policy.

You acknowledge that any use of this website including any transactions made are subject to our

privacy policy and these terms and conditions.

1. Your Account

If you use this website, you are responsible for maintaining the confidentiality of your password and

for restricting access to your computer to prevent unauthorised access to your account. You should

take all necessary steps to ensure that the password is kept confidential and secure and should

inform us immediately if you have any reason to believe that your password has become known to

anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

Please ensure that the details you provide to us are correct and complete and inform us immediately

of any changes to the information provided when registering. You can access and update the

information you have provided to us within the ‘My Account’ section of the web site.

SS reserve the right to refuse access to the website, terminate accounts, remove or edit content, or

cancel orders at our discretion. If we cancel an order, it will be without charge to you.

2. Privacy & Security

Please read our privacy policy – https://sensualspa.uk/en/privacy-policy/ – which forms a part of these Terms and Conditions and governs

your visit our website, so that you may understand our privacy practices.

3. Access to the SS Website (www.sensualspa.uk)

We will make all reasonable endeavours to ensure that availability of the web site will be

uninterrupted and that transmissions will be error free. However, due to the nature of the Internet

and the World Wide Web, this cannot be guaranteed. Also, your access to the website may also be

occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new

facilities or services. We will attempt to limit the frequency and duration of any such suspension or


4. Licence for Website Access

SS grant you a limited licence to access and make personal use of this website, but not to download

(other than page caching) or modify it, or any portion of it, except with the express written consent

of SS. This licence does not include any resale or commercial use of this website or its contents; any

collection and use of any product listings, descriptions, or prices; any derivative use of this website or


its contents; any downloading or copying of account information for the benefit of another

merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold,

visited, or otherwise exploited for any commercial purpose without our express written consent.

5. Our Contract

No contract exists between you and SS for the sale of any products until SS has received and

accepted your order and has received payment in full (in cleared funds). Once SS does so, there is a

binding legal contract between us.

When you place an order to purchase a product from SS, we will send you an acknowledgement of

you order via email, which will contain the details of your order.

Acceptance of your order will not take place until after your payment is taken and you receive your

acknowledgement of order email. It is at this point that a binding legal contract is created and any

such contract is subject to these terms and conditions.

Payment for the products and delivery charges can be made by any method shown on our website at

the time you place your order. Payment for the products and delivery charges is taken at the time we

receive your order, once we have checked your card details and stock availability. Goods are subject

to availability. In the event that we are unable to supply the goods we will inform you of this as soon

as possible and a full refund will be issued.

All orders are processed in GBP (Great British Pounds) and refunds will be made in GBP. SensualSpa

Institute of Beauty cannot be held responsible for any exchange rate charges on foreign orders at the

point of processing a refund. This is the responsibility of your bank or credit card processing


SS reserve the right to refuse to supply to individuals whose credentials cannot be verified, We will

use discretion in these matters and will not authorise payment or supply unless we are completely

satisfied that the order is legitimate.

The completion of sale is subject to the customer agreeing to use the product in accordance with

manufacturer’s guidelines and recommendations. SS accept no responsibility for products other than

supply and delivery to the customer.

All products should be patch tested before complete use to determine suitability. It is then the

customer’s responsibility to determine whether a product is suitable for use on their skin. Whilst

advice may be given via telephone or email, SS cannot be held responsible if a product reacts with

your skin. In the instance that a reaction occurs, a reaction form must be completed (from SS and on

some occasions the manufacturer), fully and accurately. This will then be sent on to the product

manufacturer and the outcome is at the manufacturers discretion.

6. Product Descriptions, Pricing of Products and Promotions

The description and price of the products listed on our website will be up to date at the time you

place your order. Product descriptions and prices may change without notice. The prices displayed on

our website are the same regardless of the delivery country.

For deliveries to the United Kingdom & EU, the price includes VAT. For deliveries to countries outside

the EU (including the Channel Islands & Canary Islands), the total price remains the same, however

VAT is not charged on these orders. Customers are therefore not entitled to any VAT refunds.


Product prices are the same whether purchasing in clinic or through the Internet on our online store.

Product descriptions on the SS website are provided by the manufacturers / distributors, but please

remember the descriptions relate to individual products and results and reactions on the skin will

vary widely depending on other products they are used in conjunction with.

Please also bear in mind any medications including prescription creams, tablets, hormonal body

changes and clinic / beauty facials can also affect the results and reactions. It is the customer’s

responsibility to patch test any product prior to use, check compatibility of any purchased products

with other material facts that can affect results described and SS cannot take responsibility for any

adverse reactions.

The majority of products are in stock, however if due to stock shortage it appears to us that we are

unlikely to be able to deliver the products within 5 working days of receipt of your order then we will

either contact you within the said 5 working day period to agree a revised date for anticipated

delivery of the products or re-credit any sum/s that have been paid by you or debited from your

credit card for the products concerned. A confirmation email shall be sent confirming this refund.

Every effort is made to ensure that prices shown on our website are accurate at the time you place

your order. If an error is found, SS will inform you as soon as possible and offer you the option of

reconfirming your order at the correct price, or cancelling your order. If SS does not receive an order

confirmation within 14 days of informing you of the error, the order will be cancelled automatically.

If you cancel the order, or if the order is cancelled automatically due to the expiry of the 14-day

period, SS will refund or re-credit you for any sum that has been paid by you or debited from your

credit/debit card for the products.

Free samples received with your order may vary in brand and quantity depending on current



Due to EU regulations, you may find that the ingredients and/or packaging of certain products differ

to products sold outside of the European Union. Product photographs and listed ingredients on our

product listings are intended as a guide only.

Any promotions for a free gift are strictly available on a basis of 1 per customer / household. Free gift

promotions are strictly subject to availability. SS reserve the right to send an alternative product of

equivalent or greater value, should the advertised gift be unavailable for any reason (e.g. out of


Promotion codes for a free gift cannot be used in conjunction with any other promotion or discount

code, or on orders placed over the phone, only on orders placed online (unless stated otherwise). A

free gift cannot be applied to any orders that do not enter the relevant code at checkout or on orders

that were placed before the promotion started. Our free gift promotions are available on a basis of 1

free gift per customer, whilst said promotion is running. Any promotions where the gift is

automatically added to your basket, are only available on a basis of 1 per customer / household.

Any customers deemed to be placing multiple orders in an attempt to receive more than 1 free gift

will only be sent 1 gift in total.

SS are not affiliated with or part of any coupon or cashback websites, nor ever will be. Any feature of

our brand and/or website on such websites is not approved by our company. SS reserve the right to

refuse the use of unofficial discount codes or cashback promises.


SS reserves the right to withdraw or amend a promotion at any time and without notice.

7. Delivery & Returns Policy

Please read our delivery & returns policy , which forms a part of these Terms and Conditions and

governs your visit our website, so that you may understand our delivery & returns practices.

8. International Orders – Customs Charges

Orders delivered to countries outside of the UK & EU may be subject to import duties and taxes

(including VAT). SS has no control over these charges and these are the responsibility of the


SS cannot predict what these charges will be, therefore we recommend contacting your local

customs office for the latest charges before ordering. Customs policies and practices vary widely

from country to country.

SS cannot pay these charges on your behalf or refund any of these charges.

If as the customer, you do not agree to pay the customs duty, the parcel may be returned to SS and

the value refunded will be less the customs duty or cost of return from the courier (if charged) and

less the cost that SS paid to dispatch the parcel.

Please note that when shipping goods from outside the United Kingdom, cross border shipments

may be subject to opening and inspection by customs authorities. In respect of all goods dispatched

to you to an address outside of the United Kingdom, you are deemed to be the importer of the goods

and must therefore comply with all the laws and regulations of the country into which the goods are

being delivered.

If you have any further queries on customs charges, please email info@sensualspa.uk prior to placing

your order.

9. Communications

When you visit the SS website or send emails to us, you are communicating with us electronically.

We often communicate with you by email or by posting notices on the website. You agree to receive

written communications from us electronically. This condition does not affect your statutory rights.

Upon receipt of emails SS will reply where possible by email or telephone call within 24 hours (not

including weekends and bank holidays).

By ordering over the telephone you are acknowledging that you have read and agree to these terms

and conditions prior to your call.

10. Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these terms and conditions at any

time. Any changes to our terms and conditions will take effect when posted on the website and it is

your responsibility to read the terms and conditions on each occasion you use this website and your

continued use of the website shall signify your acceptance to be bound by the latest terms and


11. Limitation of Liability


We will not be held responsible for any delay to comply with our obligations under these terms and

conditions if the delay arises from any cause that is beyond our reasonable control. This does not

affect your statutory rights.

12. Governing Law and Jurisdiction

These conditions are governed by and construed in accordance with the laws of England and Wales.

You agree, as we do, to submit to the non-exclusive jurisdiction of the courts of England or Wales.